FAQS
Q: Why so cheap?
A: Factory direct. This is the lowest price due to direct sales to our customers without a distributor.
Q: Why did my payment fail?
A: If your payment for an order has failed, please check it is not due to the following situations:
Card security code failed. Please note that an incorrect security code could cause payment failure.
Card security code is the short numeric code on the back of your card. Please verify that you have entered the correct security code and try again.
Exceed limit. Please make sure the order amount does not exceed your bank card limit. Or the payment is unable to go through smoothly.
Q: How can I track my order?
A: Here is how you track your order: Track My Order OR
Log into MY ACCOUNT to view the status of your order Track your shipment by using the tracking number provided to you once your item(s) have been shipped. You cannot track your order before it has been shipped.
If you don’t know what your tracking number is or if you’re having difficulty tracking your package, feel free to contact our customer service department for assistance.